Shipping

Disclaimer

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, the buyer is supposed to provide correct delivery information and a valid shipping address that is confirmed to be accessible to local couriers. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We’re sorry that the distribution process will not be under our control once the order is shipped from the warehouse.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. Any delay and cost arising from address modification initiated by the buyer during the distribution process shall be borne by the buyer.

FLAT-RATE SHIPPING AROUND THE WORLD

Most of the countries are free of shipping. When you place an order, it will show whether you need to pay for shipping.

When you are purchasing the accessories, we are qualified to waive the purchased quantity of postage. Please see the product description for details.

Shipping Time

These times should be treated as guidelines only. Express shipping times may vary depending on delivery location. For more remote areas please allow for slight delays. Expect delays during holidays and please note that orders are not processed during the weekends.

Please be informed that due to implemented government restrictions caused by COVID-19，all orders may be seeing an increased delivery timeline.

Delivery and Tracking

You will receive a confirmation e-mail with order number after you have placed the order successfully. If there is a problem in processing the order, we will explain it to you via e-mail and may ask you to provide more relevant information. Therefore, please make sure that you can be reached in time via the e-mail address that you have provided and pay attention to checking your email in order to give us a reply in time to ensure smooth shipment and delivery of the order.

If you checked out as a registered customer you can check within the “My Orders” page of your account. If you haven’t received your tracking number, please check your email spam folder. 

If you need any further support please contact Customer Care with your order number.

Tax AND Duties

 Most of the countries may not have taxes and duties on goods.  But some countryies of delivery may have taxes and duties on goods. Unfortunately, there’s no standard and charges may vary widely from country to country.

This means that you may need to pay taxes and import duties on your order, which may be applied by customs at the destination country. Since different destination countries or regions have different taxation policies, we’re sorry that we cannot estimate the exact amount. Therefore, make sure that you have checked the rates in your country or region for the exact taxes and fees that you are expected to pay. We’re sorry for the inconvenience caused.

Note